Frequently Asked Questions
To address the most frequent queries of guests looking to rent out our serviced apartments, we have compiled a few Frequently Asked Questions. The list is not exhaustive, please do contact us for any other questions –
Q. Why should I book a Serviced Apartment instead of a regular hotel?
A. Our Service apartments are much bigger than most hotel rooms (including the extended stay hotels rooms), and are fully furnished with equipped kitchen and a living room, that gives you a home-like feeling with the conveniences of a regular hotel.
Our Serviced Properties also usually include Washing Machines with Dryer, a landline Telephone with direct dialling, Iron and Ironing Boards, Cable TV and Wi-Fi Internet. Some of them even provide access to communal swimming pools and gymnasiums for use of their guests.
Q. Can I view your serviced apartments prior to making a reservation?
A. You are welcome to view the apartments but it is subject to availability. As a matter of fact, we ourselves suggest you to go for an apartment viewing if you are booking for an extended time duration. Our Sales team will be happy to arrange your viewings upon request.
Q. What are the inclusions in your rentals?
A. All our Rentals usually cover daily housekeeping service, bi-weekly linen changes (towels & bedsheets), utilities like Cooking Gas, Water, Tata Sky subscriptions, Wi-Fi Internet, Power Backup charges, direct dial Landline Phones (Chargeable Outgoing Calls) and regular flat maintenance fees. Unless explicitly specified, the Electricity will usually be charged upon the actual usage.
* Our Rentals are exclusive of Service Tax. The Current rate of Service Tax is 14.5% which is ONLY applicable for any stays that are of lesser than 3 months duration.
Q. How can I make an apartment booking?
We have a very simple booking process! Just Call our Sales Team or email at – firstname.lastname@example.org or just fill out our Enquiry form – http://www.serviceapartmentsdelhi.com/enquiry/
Apartment bookings are confirmed after we receive the booking deposit (1 weeks rental). We will revert with your booking confirmation within 1 business day after receiving the booking deposit. The email confirmation will contain your apartment address, contact person details and airport transfer information, if any.
Q. What is the payment amount required for confirming my booking?
In order to confirm your booking, we usually ask for a 1 week rental payment. You can make this payment via Credit/Debit Cards, Bank Transfers or Cheques (in INR only drawn on an Indian bank’s account) or even cash.
Q. Am I required to pay any security deposit?
We usually require a credit card hold that suffices for your security deposit, but if you are not able to provide it, then you may be asked to pay the deposit in cash. This deposit is kept for covering any damages or unpaid charges and is returned to you when you check-out of your apartment.
Q. Is it possible to make payments at the time of check-out?
A. We do not have the provision of Payments at checkout. This is because very few of our service apartments buildings have a manned reception with check-out payment facilities like hotels. We therefore require a part payment on your booking, and the balance when you check into your apartment.
Q. Do you have a minimum staying requirement at your apartments?
Yes, most of our properties have a minimum staying requirement of atleast One Week (7 nights), unless specified otherwise.
Q. What is your cancellation policy?
A. We levy a 25% cancellations charge for confirmed reservations that are cancelled less than 15 days before the booked check-in date. A 50% cancellation charge is levied for cancellations done 7 days prior to the booked check-in date and no refunds are done for any cancellation done less than 7 days before check-in.
If you need to check out earlier than the booked departure date, we shall try our best to arrange a refund of your balance monies for the rest of your stay. Please note any refunds shall be subjective to that apartment being re-booked and may also incur some cancellation charges.
It is advisable to take a travel insurance that can cover such costs.
Q. It it possible to extend the booking?
A. You can definitely extend your apartment bookings, subject to that property’s availability. We are not able guarantee booking extensions, but will try our best to accommodate you.
Q. How does one Check-In and Check-Out of the apartment?
A. We recommend that you call us about 30 minutes prior to arriving at your apartment, we will ensure that one of our Reps is available to assist in a smooth Check-In and apartment handover. For check-outs, please inform us 3 hours prior to departure. Our Rep will come across to take the handover from you and return your deposit.
Our Check-In Time is 2pm
Our Check-out Time is 10am
(We can be flexible with these timings if there are no other bookings)
However, if you are arriving very early morning, we would suggest that you make your bookings from the previous date to ensure that your apartment is ready upon arrival.
Q. Do you have a limit on guests occupying an apartment?
A. Yes, the number of guests allowed to sleep in any apartment is equivalent to the beds available in that property. We can provide extra beds on chargeable basis in some apartments.
Q. Do you provide towels and all bed linen?
A. Yes, all our serviced apartments include bed linen, duvets and towels, that are changed on a bi-weekly basis.
Q.Do you have left luggage storage facility?
A. Left Luggage facilities are available at some properties on chargeable basis. You can confirm the same with your apartment manager.
Q. Are the apartments equipped with Wi-Fi Internet?
A. All our service apartments have Wi-Fi Internet connections and charges are mostly included in property rental itself.
Q. Do you allow Pets in your apartments?
A. Some of our apartments do allow pets, kindly confirm the same for your particular property with the Sales Rep when you are making your booking.
Q. Is wheel-chair access available for the apartments?
A. Quite a few apartments have elevator access, or are situated on the ground floor. Should you require the same, please confirm wheelchair accessibility of the property with your Sales Rep before making booking.
Q. Is there a helpline number that we can call in case of any emergency?
A. Upon arrival, you will be given a 24 hour emergency helpline number, that you can use to reach us in case of any issues during your stay in the apartment. Just give us a call and our team will respond immediately.